Terms &
Privacy

1. Service Utilization & Beta Status

Access to Zwart is provided on a "Beta" basis. During this period, the service is offered free of charge. We reserve the right, at our sole discretion, to implement subscription fees or per-seat charges at any time in the future. Continued use after such implementation constitutes agreement to those charges.

• The system is provided "As Is" without any warranties of uptime or availability.
• We reserve the right to suspend or terminate access without prior notice.
• Beta accounts do not carry any service level guarantees.

2. AI Output & Accuracy Disclaimer

Zwart utilizes Large Language Models (LLMs) and Retrieval Augmented Generation (RAG) to provide answers based on your uploaded documents.

• No Guarantee of Correctness: AI can and does make mistakes (hallucinations). We do not guarantee that any answer provided by the system is 100% accurate, complete, or reliable.
• Verification Requirement: Users are strictly required to verify any AI-generated SOPs, protocols, or answers before acting upon them. Zwart is not responsible for decisions made based on AI output.
• Dynamic Learning: The system's understanding of your documents may change as our underlying neural models evolve.

3. Data Handling & Intellectual Property

Your organizational knowledge (SOPs, Interview Transcripts, Manuals) remains your property. Zwart acts as a processing layer to make this data searchable and conversational.

• Isolated Silos: Your data is stored in isolated database instances and is not used to train public AI models.
• Extraction Logic: When you use "Smart Intake," you grant us permission to process your audio/text transcripts to extract structured knowledge.
• Encryption: We utilize AES-256 encryption for data at rest and TLS 1.2+ for data in transit.

4. Limitation of Liability

To the maximum extent permitted by law, Zwart and its developers shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

• System bugs, data loss, or service interruptions during the beta phase.
• Errors in AI-generated content leading to operational mistakes.
• Unauthorized access due to user negligence in managing login credentials.

5. Privacy Policy Summary

We collect minimal metadata required to provide the service: email for authentication, organizational name for workspace creation, and usage logs for system optimization.

• We do not sell your organizational data to third parties.
• Conversations are logged for your own review and audit purposes.
• Admins have full visibility over document versions and chat history within their organization.